Secure Payment Processing
All payments made via the Le Col website are encrypted using secure technology and your card details are not retained or visible to Le Col employees.
If you have a shipping address that is outside of the EU or the US import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages.
Le Col dispatches orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend.
You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please call the Customer Services team on Tel: 0208 735 5161
We aim to have all orders dispatched in 5 working days. If you have an event or need something urgently please contact the team at firstname.lastname@example.org qouting your order number and when you would need your items.
No order is confirmed unless it has been fufilled and an e-mail notifiction to this affect has been recieved.
Promotional Codes and Gift Vouchers
If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.
If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.
Amending or Cancelling an Order